Shipping & Delivery
Here's what you need to know about delivery methods, timeframes and further shipping information.
Get in touch with our team of Experts via our Live Chat. We’ll get back to you ASAP if you are enquiring during business hours, Monday – Friday 9AM – 5.30PM AEDT and from 9AM the following day if you leave a message. Don’t forget you can always get us on team@inskincosmedics.com or 02 9712 8188
We aim to dispatch orders within 1 to 2 business days. During peak periods, it may take up to 4 days to dispatch your order.
| Delivery Method | Cost | Metro | Regional | Remote |
|---|---|---|---|---|
| Standard Australia Post | $8 or free on orders $150 or over | 3-7 business days | 4-9 business days | 4-11 business days |
| Australia Post Express | $10 or $4 on orders $150 or over | 1-3 business days | +1-2 business days | +1-2 business days |
- Find your Tracking Number in your dispatch notice email.
- Enter your Tracking Number at http://auspost.com.au/track/track.html. For parcel enquiries you can contact Australia Post directly on 137 678. If you’ve been through Australia Post and still require assistance, please contact us at team@inskincosmedics.com.
- For parcel enquiries you can contact Australia Post directly on 137 678. If you’ve been through Australia Post and still require assistance, please contact us at team@inskincosmedics.com
If your order is lost or damaged in transit, please contact our Customer Experience team via Live Chat, Email team@inskincosmedics.com or Phone 02 9712 8188.
- (Phone & Live Chat available during business hours: Monday-Friday 9AM-5.30PM AEDT). )
- Alternatively, reach out via Contact Us
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
Orders shipped outside of Australia are sent via AusPost International and incur a flat rate of $30. To track your international order -
- Find your Tracking Number in your dispatch notice email.
- Enter your Tracking Number at https://auspost.com.au/mypost/track
For parcel enquiries you can contact Australia Post directly on 137 678. If you’ve been through Australia Post and still require assistance, please contact us at team@inskincosmedics.com